For order help, styling and sizing advice, bridal enquiries, or press. Most messages get a real reply within 24 hours, written by an actual person.
The questions we get most often. Can't find yours? The form is right above.
All sales are final once an order has been processed and dispatched. We do not accept returns or exchanges for change of mind, incorrect selections, or items purchased during promotions or sales.
For hygiene and safety reasons, earrings, pierced jewellery, nose jewellery, hair accessories, and custom-made items cannot be returned unless required under Australian Consumer Law.
Contact us within 7 days of delivery at hello@nazakate.com with your order number, proof of purchase, and clear photos. We'll review your claim and resolve it in accordance with Australian Consumer Law.
Delivery timeframes are estimates and may vary due to courier delays, customs processing, public holidays, or other circumstances beyond our control.
All prices are displayed in Australian Dollars (AUD) unless otherwise stated.
You can reach us at hello@nazakate.com Or Contact Us for any product, order, or policy enquiries.
