Refund policy

At Nazakate, we take great care in inspecting, packaging, and dispatching every order to ensure it meets our quality standards.

Please Choose Carefully

Due to the nature of our products, all sales are considered final once an order has been processed and dispatched. We do not offer returns, exchanges, or refunds for:

• Change of mind
• Incorrect product, size, colour, or variation selected by the customer
• Items purchased during promotional, clearance, or sale events
• Items purchased using discount codes or promotional offers
• Shipping delays caused by carriers or circumstances beyond our control
• Minor variations in colour, finish, size, appearance, or design due to photography, lighting, screen settings, or handcrafted production
• Damage resulting from misuse, neglect, accidental damage, improper storage, exposure to chemicals, perfumes, cosmetics, water, moisture, heat, or normal wear and tear

Hygiene & Safety

For hygiene and safety reasons, we do not accept returns, exchanges, or refunds on:

• Earrings
• Nose jewellery
• Pierced jewellery
• Hair accessories
• Custom-made or personalised items

unless required under Australian Consumer Law.

Faulty, Damaged, or Incorrect Items

If you believe you have received a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.

To submit a claim, please provide:

• Your order number
• Proof of purchase
• Clear photographs of the item and packaging
• A detailed description of the issue

Claims submitted after 7 days of delivery may not be accepted.

Nazakate reserves the right to inspect and verify all claims before determining an appropriate resolution.

If a claim is approved, we may, at our discretion and in accordance with Australian Consumer Law:

• Replace the item
• Repair the item where possible
• Issue store credit
• Provide a refund where legally required

Limitation of Liability

To the fullest extent permitted by law, Nazakate shall not be liable for any indirect, incidental, consequential, or special damages arising from the use, misuse, inability to use, or performance of any product purchased from our website.

Our liability, where applicable, shall be limited to the purchase price paid for the affected product.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under Australian Consumer Law.

Contact Us

For any enquiries regarding returns, claims, or product concerns, please contact:

Email: hello@nazakate.com

Business Name: Nazakate Australia